Reputation
Reputation management: ask every customer, answer every review
Happy customers rarely leave a review unless someone asks. For $300 a month, every customer gets asked, every review gets answered, and you see it all in one monthly report.
Sounds familiar?
- A handful of old reviews
- A competitor with ten times your count
- A bad review sitting unanswered
- No system for asking
What reputation management is, and what it costs
Reviews decide who gets the call. A steady flow of recent reviews, with thoughtful replies, is one of the strongest signals in local search and the first thing a new customer reads. The problem is simply that nobody has time to ask.
Reputation management puts the asking on autopilot: after each job your customer gets a text or email with a direct link to leave a review. Reviews across Google, Yelp and Facebook are monitored, and each one gets a reply within a few business days. Unhappy customers are routed to a private feedback form first, so you hear about a problem before the public does.
The monthly report shows new reviews, average rating by site and the replies posted. It pairs with Google Business Profile management, which keeps the rest of your profile active, and with local SEO, where reviews are one part of the map ranking work.
What's included
Everything in the price
- Review requests by text or email after every job
- A review page that routes feedback and reviews
- Monitoring across Google, Yelp and Facebook
- A reply to every review, drafted for your approval when it is sensitive
- Review widgets for your website
- A monthly report by site
What you get
In your hands
- Your review link and QR card to hand customers
- A monthly report of new reviews, ratings and replies
- An alert the same day a low review appears
How it works
From a short call to a plain-English report
A short call
Fifteen minutes on what you do, where you want work from and what you have now. No pitch deck.
A written plan with prices
Every line priced from the published list, with what is included under each one. Nothing hidden until the invoice.
Build and review
You see the work on a private link and mark what to change before anything goes live.
Launch, measure, report
We switch it on, measure it before and after, and send you the numbers in plain English.
Questions
Reputation management: common questions
What does reputation management cost?
Reputation management is $300 a month, including review requests, monitoring, replies and the monthly report.
Is it allowed to ask customers for reviews?
Yes. Google allows businesses to ask customers for reviews as long as everyone is asked and nobody is paid or filtered. The review page routes unhappy customers to a private feedback form first, and every customer still sees the public link.
More from AWC
Other services, each with its price
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$500 /monthGoogle Business Profile work, citations, rank tracking and review response for $500 a month.
See what's includedGoogle Business Profile
$300 /monthWeekly posts, photos, Q&A and review replies on the profile customers see first, $300 a month.
See what's includedBlog content
$250 /monthTwo keyword-researched posts a month, 1,000 to 1,500 words each, written for your city, $250.
See what's includedSee every service with its price on the full list of services, or build an estimate with the estimate builder.
Know the price before you call.
Build your estimate from the published price list, or just call or text and talk to a person.